With our simple returns process, you can shop online worry-free.
IMPORTANT NOTE:
- Order cancellations later than 12 hours after purchase are subject to 5% Processing Cancellation & Refund Fees.
- Once the item has been picked up by the carrier, no cancelation requests can be processed, until the process reaches destination. In some cases, cancellation might be possible, but will require additional fee for the same, along with processing fees, return shipping fee, restocking fees (if applicable). For further details, please reach out to us via contact us page.
If something doesn't work out, you can send most items back within 30 days of delivery.*
- Start the return process as soon as possible, within 30 days of receiving your item.
- We inspect all returned items. The product must be in new or unused condition, with all original product inserts and accessories, unless stated otherwise on the product page.
- We will refund the cost of the merchandise and shipping charges if the return is a result of our error or defective product.
- Shipping costs will be the responsibility of the customer in cases of Buyer's Remorse returns, such as an item didn't fit, didn't like the color/quality, changed your mind, ordered by mistake, bought it somewhere else, refused the delivery without inspection, missed a delivery appointment, etc.
- A restocking fee of 15% may apply.
- We do not offer Exchanges.
- We reserve the right to deduct the return shipping fee if the item is not in its original condition upon arrival back at our warehouse.
- We will work with the shipping carrier to arrange pickup details for you. Be sure to return-ship the product immediately so it arrives at our facility within a 45-day window of your original receipt of the item.
- Refunds will be issued within 7 days from the receipt of the returned merchandise.
- See below for exceptions (*)
How to Return an Item
Contact info@bedroomdepotusa.com to report any issues and to request to return an item. We will make arrangements for a pickup and provide you with the shipping label and return instructions.
Defective Product or Returns Due to Our Error
If there are mistakes with your order, or products arrive defective/damaged at the time of receipt, we'll explore the following to make it right:
- Send you replacement parts or accessories, or
- Replace the product, or
- Issue a refund.
- We will also cover the cost of any return shipping, if needed.
- If the product is not defective, return shipping fees will apply.
Preparing for Your Delivery
Damaged or Defects Found During Delivery?
DO NOT SIGN the Bill of Lading until you have inspected the item. Also, please do NOT wait to inspect the item (e.g. you are storing your furniture or you are waiting on completion of a home improvement project).
By signing for your delivery without noting the problem with your shipment on the delivery paperwork, you affirm your item was delivered to you with no damage or defect.
For delivery services requiring a signature:
- All damage and defects must to be noted on all copies of the delivery receipt and/or a Bill of Lading and reported to Bedroom Depot USA Customer Support within 24 hours.
- If the item is severely damaged, note the Bill of Lading as “Refused Due to Damage”.
- Please make sure you thoroughly inspect your item while the carrier is still at your home. Any damages/defects MUST BE NOTED upon signing for the delivery.
*For delivery services that do not require a signature, please inspect the item right away for any damages. If damage is found, please take photos and contact Bedroom Depot USA within 24 hours of delivery.
In the event that any of these occur, all details of the damage or defect need to be clearly noted on all copies of the BOL and Delivery Receipt upon your inspection during your delivery in order for us to assist you with a return or replacement. In addition, we must to be notified within 24 hours at info@bedroomdepotusa.com.
Damage or Defects found after Delivery & Inspection
If your shipment looks great at delivery, but you notice damage or a defect after the carrier leaves, immediately contact Bedroom Depot USA to report the situation.
Make note of the following details:
- Package condition
- How it was received (left at front door, signed for), and description of the damage
Please do the following:
- Take several pictures showing the affected area(s).
- DO NOT discard any of the shipping box or packing materials.
- DO NOT discard the product itself because it may be necessary for the carrier to inspect the item and report on the damage.
- DO NOT ship the item back to Bedroom Depot USA without first being instructed to do so. Failure to comply may result in denial of a damaged item claim per the shipping carrier's claims guidelines.
Bedroom Depot USA will contact the carrier to have the item picked up. The carrier will call you to make an appointment for the pickup, usually within 24 to 48 business hours.
If the return is a result of damage or defect, we will refund the full cost of the merchandise and shipping charges.
* What Items are Non-Returnable?
In accordance with federal and state guidelines and for the safety of our consumers, suppliers and carriers, some products are non-returnable and non-refundable.
Non-Returnable Items
- Fully-Assembled Furniture
- Oversized Shipments (such as Bedroom Sets and some items over 500 lbs)
- "As Is" and "Final Sale" items
- Custom & Made-to-Order products
You can verify if the item is non-returnable in the product description on the web page. If the item is restricted for returns, it will be disclosed in the returns section of the product details. Non-returnable items may still be covered under the manufacturer warranty.
If you have a non-returnable item that arrived damaged or defective please contact Support at info@bedroomdepotusa.com.
