This policy applies to Bedroom Depot USA orders fulfilled through Chicago pickup, local delivery or carrier shipping. Available fulfillment options vary by product and location.
Product purchases are also subject to our Outlet Sales Policy.
Order Confirmation and Communication
After checkout or payment of an applicable delivery deposit, you will receive an email confirmation with your order details and next steps.
Pickup and delivery scheduling changes must be requested by replying to your confirmation email or contacting Bedroom Depot through an official customer-service channel.
Text messages and social-media messages are not accepted as official cancellation or rescheduling notices.
Chicago Pickup
Chicago pickup is available by appointment for eligible products.
- Your confirmation email will include the pickup location, scheduling instructions and any applicable time window.
- Please do not arrive without a confirmed appointment.
- Customers are responsible for bringing a vehicle large enough to transport the product safely, along with any necessary straps, blankets or other securing materials.
- Bedroom Depot may decline to load an item when the proposed transportation method is unsafe or could damage the product.
Pickup appointments may be rescheduled once. Please request the change as soon as possible by replying to your confirmation email. Additional changes may result in a rescheduling or storage charge.
Local Delivery
Local delivery may be available throughout Chicago and the Chicagoland area. Eligibility and pricing depend on the product, delivery address, access requirements and services selected.
Delivery pricing and available options are shown at checkout or confirmed before scheduling.
Delivery Deposits
Certain local deliveries require a deposit before the order is prepared, loaded or scheduled.
Delivery deposits are non-refundable.
- The deposit confirms the customer’s commitment to the scheduled delivery and allows Bedroom Depot to prepare and load the order.
- You will receive an email confirmation after the deposit is paid.
- The delivery deposit will be applied toward the total delivery charge. Any remaining delivery balance will be shown at checkout or on your invoice.
- A delivery deposit does not reserve unpaid merchandise unless Bedroom Depot confirms that arrangement in writing.
The deposit is not refunded when the customer cancels, changes their mind, refuses the order, is unavailable at the scheduled location or provides access information that prevents delivery.
If Bedroom Depot cannot fulfill the delivery, the delivery deposit will be refunded.
Rescheduling
One delivery reschedule is permitted.
Because same-day orders may be prepared quickly, request the change as soon as possible by replying to your confirmation email and before the order has been loaded or the delivery team has departed.
A request made after preparation, loading or departure may be denied or may require a new delivery deposit or additional delivery charge. A second rescheduling request may also require a new deposit.
Delivery Access Requirements
Before delivery, the customer is responsible for:
- Providing a complete and accurate delivery address
- Providing relevant gate, elevator, loading-dock or building-access instructions
- Confirming that the product will fit through entrances, hallways, stairways and elevators
- Clearing a safe path to the intended delivery area
- Securing pets and removing obstacles
- Ensuring that an authorized adult is present to accept the delivery
If delivery cannot be completed because of inaccurate information, restricted access, insufficient clearance, an unavailable recipient or an unsafe environment, the delivery deposit and completed delivery charges remain non-refundable. A new delivery charge or deposit may be required for another attempt.
Assembly and Additional Services
Assembly is not automatically included with delivery. Assembly may be available for select furniture products when purchased or confirmed in advance.
Removal of existing furniture or mattresses is not included unless a separate removal or Furniture Transition Assist service has been purchased and confirmed.
Ready-to-Ship Nationwide
Carrier shipping is available for products specifically identified as Ready to Ship. Eligible mattresses are professionally recompressed, securely packaged and shipped directly to the customer.
- Free shipping applies only when stated on the product page and is limited to the contiguous United States.
- Orders cannot be shipped to P.O. boxes.
- Customers are responsible for providing a complete and accurate shipping address before the order is dispatched.
- Tracking information will be provided when available.
- Orders typically arrive within 5–7 business days after the order is confirmed, but processing and transit times are estimates rather than guarantees.
Carrier, weather and other delays outside Bedroom Depot’s reasonable control do not qualify an order for cancellation or refund.
Shipping charges are non-refundable once an order has been transferred to the carrier, except where otherwise required by law.
Delivery or Shipping Damage
Please inspect locally delivered products before the delivery team leaves whenever reasonably possible.
For carrier-shipped products, retain the packaging and contact Bedroom Depot promptly if the package arrives with visible damage. Include photographs of the packaging, shipping label and affected product so we can review the issue and assist with the carrier process.
Damage reported after pickup or delivery will be evaluated based on the available documentation, the product’s disclosed condition and the circumstances of fulfillment.
Delays or Inability to Fulfill
Bedroom Depot will communicate material scheduling or fulfillment changes using the contact information supplied with the order.
If Bedroom Depot cannot fulfill an order or cancels a scheduled service, the applicable payment or delivery deposit will be refunded.
Agreement to These Terms
By selecting pickup, local delivery or carrier shipping, the customer acknowledges and agrees to this Shipping, Pickup & Delivery Policy, the Outlet Sales Policy and any product-specific information shown at checkout.